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Get Answers to Your Banking Questions

Can I make special payment arrangements on my credit card account?

You should contact your bank or credit card company. However, many lenders may be willing to work with their customers on an alternate repayment or collection program.

If you are suffering financial hardship as a result of COVID-19, please reference the Office of the Comptroller of the Currency's FAQs regarding COVID-19.

Last Reviewed: April 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on should not be construed as legal advice or a legal opinion of the OCC.

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