Skip to main content
U.S. flag

An official website of the United States government

Customer Assistance: 1-800-613-6743

Get Answers to Your Banking Questions

What if I had to pay ATM fees because I do not have access to my bank's ATM network, but I need cash due to COVID-19 related issues?

Contact your bank to explain your specific situation. Your bank may elect to waive ATM fees for customers and non-customers affected by COVID-19. Banks, however, are not required to waive fees.

Will the direct deposit of my payroll be delayed or affected by the COVID-19 pandemic?

For questions related to your payroll deposits, you should contact your employer first. Verify that the payment order was transmitted and the information in the payment order (account number and routing number) were correct. As the originator of the direct deposit, your employer is in the best position to determine the location of the deposit. You may also contact your bank to verify receipt of the direct deposit.

Last Reviewed: April 2021

Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on should not be construed as legal advice or a legal opinion of the OCC.

Still need help?

Contact Us