I want access to the contents of my complaint file.
The Office of the Comptroller of the Currency (OCC) Customer Assistance Group does not provide records contained in a consumer complaint file. To request access to your consumer complaint file, you will need to file a Privacy Act request through the OCC's FOIA Portal.
Last Reviewed: October 2020
Please note: The terms "bank" and "banks" used in these answers generally refer to national banks, federal savings associations, and federal branches or agencies of foreign banking organizations that are regulated by the Office of the Comptroller of the Currency (OCC). Find out if the OCC regulates your bank. Information provided on HelpWithMyBank.gov should not be construed as legal advice or a legal opinion of the OCC.